FAQ…

 

Just a handy guide to the questions we receive the most. Don’t see an answer to your question? Please contact us…

Is there a deadline?

The deadline to order your cap, gown, & tassel is January 31. Please click “Shop Your School” above to see the final date to order your yearbook. While there is no deadline for custom engraved announcements, they are printed in a limited quantity and are available on a first-come, first-served basis.

When will my order arrive?

All cap, gown & tassel orders will be delivered to students during in-school delivery day. Please see your brochure for dates. Class rings ship approximately 6-8 weeks after full payment is received. Photo announcement orders ship in 5-7 business days. Orders with photo announcements ship 2-3 weeks after order placement (once announcements are finished printing). Yearbook delivery varies please visit your school shop for more information.

What if my address changes after my order is placed?

Please notify us of your new address as soon as possible. We will make every effort to update your order to avoid any mistakes in shipping or printing of custom products. Changes cannot be made once an item prints or ships.

Why order announcements?

Announcements should be sent out to family, friends and neighbors with whom you wish to announce your graduation. Traditionally, they are a formal way to share your achievement with others and not necessarily an invitation to the ceremony. If you send someone an invitation to your graduation party, it is a good idea to send them an announcement as well. Each announcement is high quality and engraved with foil. Every announcement is custom-made for your school in the U.S.A.

 

When should I mail my announcements?

If you are mailing your announcement to a family member, friend or neighbor and they are invited to your ceremony, then your announcement should be mailed 2-4 weeks before commencement. If you are using your announcement to share your graduation with others, then it should be mailed 2 weeks before to 2 weeks after your ceremony. All announcements should be hand addressed and mailed first class.

What should I do if my gown doesn’t fit?

Representatives will be in school two days to deliver your cap & gown. Make sure to pick up your cap & gown and try it on during the first day. If a new size is needed, please bring your gown to school on the second delivery day to exchange it for a new size. If you need a different size gown after your school’s delivery days, please fill out the exchange form online. After you try on your gown and are sure that it fits, hang it up to let the wrinkles fall out. Please see our fitting and care instructions.